Stanbic IBTC Bank
Stanbic IBTC Bank is a leading African banking group focused on
emerging markets globally. It has been a mainstay of South Africa's financial
system for 150 years, and now spans 16 countries across the African continent.
Client Service Officer -Artillery
Job ID: 33168
Job Sector: Banking
Job Sector: Banking
Job Purpose
§ To render frontline service support
Key Responsibilities/Accountabilities
Control chequebooks:
Control chequebooks:
§ Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
§ Receive and handle ATM cards according to laid-down
policies and procedures.
§ Ensure the ATM cards are locked away overnight.
§ Dispatch and receive ATM cards to/from away branches.
§ File ATM cards in received-date order.
§ Handle retained ATM cards according to laid-down
procedures.
§ Perform daily balancing of ATM cards in conjunction with
the Asset Custodian
§ Attend to all telephonic enquiries regarding ATM cards.
Statements:
§ Issue off-cycle statements at customer’s instance and take
charges as appropriate
§ Keep records of all source instructions from customers
Reactive selling:
§ Identify cross-selling and migration opportunities and
sell products/services reactively.
§ Participate in tactical sales/marketing activities as
required.
SIPML Management:
§ Attend to all pension enquiries
§ Processing of client withdrawal application.
§ Processing of client change of account information and
signature
§ Processing of NSITF transfer.
§ Processing of deceased person benefit withdrawal.
§ Print statement of account and registration certificate
for the client
§ Cross sale.
§ Render daily report on applicable platform.
SIAML Management:
§ Attend to all Asset management enquiries
§ Processing of client subscription.
§ Processing of client redemption
§ Processing of client change of account information.
§ Processing of deceased person redemption
§ Print statement of account and registration certificate
for the client
§ Dispatch all document to appropriate unit after execution
§ Cross sale
Preferred Qualification and Experience
§ A bachelor’s degree in any related field
§ 0-2years banking experience, preferably interfacing with
customers.
§ Strong relationship management background.
§ Experienced in upholding the highest levels of service.
§ Experience in completing credit applications successfully.
Knowledge/Technical Skills/Expertise:
§ Relevant business/financial qualification
§ Interpret financial statements; assess sources of income
and basic customer affordability calculations (debt to income ratio, loan to
value ratio, instalment to income ratio, etc).
§
Demonstrate high
levels of computer literacy – able to capture/update customer database,
successfully complete product/lending applications, ensure credit maintenance,
etc.
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