Recruitment at Stanbic IBTC bank

 

Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Client Service Officer -Artillery

Job ID: 33168
Job Sector: Banking

Job Purpose

§  To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

§  Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

§  Receive and handle ATM cards according to laid-down policies and procedures.

§  Ensure the ATM cards are locked away overnight.

§  Dispatch and receive ATM cards to/from away branches.

§  File ATM cards in received-date order.

§  Handle retained ATM cards according to laid-down procedures.

§  Perform daily balancing of ATM cards in conjunction with the Asset Custodian

§  Attend to all telephonic enquiries regarding ATM cards.

Statements:

§  Issue off-cycle statements at customer’s instance and take charges as appropriate

§  Keep records of all source instructions from customers

Reactive selling:

§  Identify cross-selling and migration opportunities and sell products/services reactively.

§  Participate in tactical sales/marketing activities as required.

SIPML Management:

§  Attend to all pension enquiries

§  Processing of client withdrawal application.

§  Processing of client change of account information and signature

§  Processing of NSITF transfer.

§  Processing of deceased person benefit withdrawal.

§  Print statement of account and registration certificate for the client

§  Cross sale.

§  Render daily report on applicable platform.

SIAML Management:

§  Attend to all Asset management enquiries

§  Processing of client subscription.

§  Processing of client redemption

§  Processing of client change of account information.

§  Processing of deceased person redemption

§  Print statement of account and registration certificate for the client

§  Dispatch all document to appropriate unit after execution

§  Cross sale

Preferred Qualification and Experience

§  A bachelor’s degree in any related field

§  0-2years banking experience, preferably interfacing with customers.

§  Strong relationship management background.

§  Experienced in upholding the highest levels of service.

§  Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

§  Relevant business/financial qualification

§  Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).

§  Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

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