Transsnet
Financial is launching game-changing fintech apps in the Nigerian market to
help people transact, save and borrow money. Transsnet is a joint venture
between Transsion, the manufacturers of smartphone brands used by over 30% of
Africans, including Tecno, Infinix and Itel, and NetEase, one of China’s
biggest internet companies.
Customer
Service Representative
Job
description
We are looking for
action-oriented, flexible problem solvers to assist users of our products with
their queries. Associates interact directly with customers via phone,
email, social media and chat.
We are
looking for team members who can manage multiple tasks at a time and work with
all departments to ensure that we grow as a company and continuously improve
our products for our customers.
This is
an opportunity to join an early stage team to launch a new business. The ideal
candidate thrives in a fast-paced startup environment where they are willing to
roll up their sleeves to get things done.
Requirements
Responsibilities
- Assist customers
with any queries they may have via calls, email, chat and/or social media
- Represent the
brand in a professional and friendly manner
- Empathise with and
prioritise customer needs, escalating issues to internal teams as
appropriate
- Demonstrate
ownership in documenting and resolving customer issues
Basic
Qualifications
- Bachelor’s degree
or higher
- 2+ years of
relevant experience in a customer service role
- Excellent oral and
written communication skills
- Understanding of
financial services and smartphone apps
- Typing speed of
45wpm or above
Benefits
You will have
the benefits of working in a startup environment as part of an international
team with the opportunity to make a big impact, while being supported by the
resources and network of our established parent companies.
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